Help with live TV, radio, podcasts, and the app in general.
Contact us
Email support@geyetv.com and we'll get back to you as soon as we can. Please include your device model and app version if you're reporting a problem.
About the app
G-Eye TV does not require an account — there's no sign-up or login. Just install the app and start watching or listening. Favorites, watch history, and your settings are stored on your device and are specific to that device (they won't carry over if you reinstall the app or switch to a new phone).
Playback issues
A channel, radio station, or podcast won't play
Check that you have a stable internet connection (Wi-Fi or cellular data).
Try a different channel or station to confirm whether the issue is with one specific stream or the whole app.
Close and reopen the app.
If it still doesn't work, email us with the name of the channel/station so we can check the stream.
Video or audio is buffering or low quality
This is usually due to a slow or unstable internet connection. Try switching between Wi-Fi and cellular data.
Streaming quality depends on the source feed and may vary by channel.
Favorites & history
Tap the favorite icon on a channel, station, or podcast to save it for quick access. Your watch/listen history is recorded automatically. Both are stored locally on your device — clearing the app's data, or uninstalling the app, will remove them.
Notifications
You can turn push notifications on or off from the Settings screen in the app, or from your device's system Settings > Notifications > G-Eye TV.
App crashes or behaves unexpectedly
Make sure you're on the latest version of the app from the App Store.
Restart the app, and if that doesn't help, restart your device.
If the problem continues, email us with your device model, iOS version, and a description of what happened.